Customer Representative - Full Time

Role Overview & Responsibilities

An exciting opportunity has arisen to join the team at Modish Furnishing as a customer experience representative. We are a small family-run luxury home furnishings retailer, with a new website and showroom opening soon!

The role

We are looking for a self-motivated, reliable and friendly person who has a passion for interior decor and luxe home furnishings to join our team. You will represent Modish Furnishing in our showroom and offer helpful customer assistance via telephone and email. You will be an expert on our products and able to offer advice and upsell complimenting accessories. You will work closely with the marketing team to implement customer aftercare services and monitor KPIs.

Key requirements

• 2 years retail experience (minimum)
• Experience in customer service roles
• Strong written and verbal communication skills
• A polite and positive approach to customer service
• Experience tracking orders and liaising with couriers
• Working on a variety of sales channels
• Self motivated and hardworking
• Strong computer skills including email
• Confident phone manner
• Ability to learn new software to respond to customers and track stock
• Excellent time keeping skills

Additional skills
(Nice to have but training will be provided!)

• Experience using Linnworks
• Experience viewing orders on Shopify

Why work for us?

• A small, supportive and friendly team
• Discounts on home and garden furniture
• 28 days annual leave + A day off on your birthday!
• Pension scheme

Parking on-site

Dress code: Well presented black or neutral outfits

Job Type: Full-time

Salary: £11.50 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 2 years (preferred)

Work Location: In person

Reference ID: Customer Experience
Expected start date: 01/07/2023