Customer Experience Co-ordinator

Role Overview & Responsibilities

Established in 1968, a family owned, British Manufacturing Company based in Dudley, West Midlands; Midtherm Flue Systems prides itself on the quality of its UK manufactured goods. We have an new opportunity for an experienced, self-motivated Customer Experience Co-Ordinator

A dynamic role, based on our Trade Counter, with responsibility for handling customer complaints from receipt to resolution; serving customers at our Trade Counter and processing Returns of Goods. Pro-actively delivering an effective customer relations service in a fast moving, manufacturing environment, seeking to minimise customer complaints and support on-going business improvements.

Ideally, apart from your customer service experience, you will also have worked in a manufacturing environment.

In return for your skill, experience, energy and enthusiasm we offer a long term career opportunity and pay commensurate with experience.

Have a look at our website Midtherm.com to see what we’re all about and please contact me for a Job Description and send your CV to Ellen Morley, HR Director: ellen.morley@midtherm.comby Friday 21st April 2023.

Midtherm Flues Limited, Midtherm House, New Road, Netherton, Dudley, West Midlands, DY2 8SY

Job Type: Full-time

Salary: £10.42-£12.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dudley, DY2 8SY: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Application deadline: 21/04/2023
Reference ID: MFS/CustExpCo-ord/EM