Contract support / Helpdesk

Role Overview & Responsibilities

We are recruiting for a Contract Support/ Helpdesk Operator for the Leeds office of the UK FM service delivery division of this global property management company.

The Role:
You will be responsible for logging faults, and subsequently arranging for service engineers and sub-contractors to carry out planned and reactive maintenance of electrical & mechanical building services. You will also be responsible for ensuring compliance levels are met & clients receive a timely and professional service, chasing up P/O,s and managing agreed SLA's.
This is a part hybrid role working Tues/Weds/Thurs in the Leeds office - Mon / Fri home based. The working hours are 40 hours per week, 8-5pm.

The Person:
You will be highly organised, process oriented and have the ability to work well under pressure. Experience in an FM or M&E environment is essential. You will be confident and have the ability to speak to people on different levels.

Our client has an excellent reputation for employee development and actively promote from within.

Salary is £27,000
Package includes 25 days holiday plus Bank holidays, 3%/5% Pension

Job Type: Full-time

Salary: £26,000.00-£27,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Leeds

Reference ID: 1615