Customer Relationship Executive

Role Overview & Responsibilities

We are proud to partner one of London’s most innovative technology organisations in their search for a Customer Success Executive. This is a key role which is likely to progress quickly for the right candidate.

Customer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans.

You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process. You will be based 2 days a week in central London, the rest remotely working from home.

In return, you’ll receive a competitive salary in the region of £30,000 - £35,000 DOE, 25 days annual leave, agile working solution, enhanced pension scheme, fast-track development pathways, Ride2Work scheme*, Season Ticket Loan*, Profit Share*, Private Medical Cover* plus much more.

*post probation

Customer Success Executive – Key Responsibilities

• Support the wider Customer Success Team
• Manage key client operational relationships
• Customer Communications
• Be the ‘go between’ for the client and development team
• Share Best Practice
• Maintain CRM system

Customer Success Executive – Requirements

• Experience in a Customer Success environment
• Proven success in Customer Service, preferably with a software company (but not essential)
• Those with experience in SaaS and Public Sector will be at an advantage, though this is in no way necessary

Don’t miss out on this fantastic opportunity. Apply today with an updated CV.

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Private medical insurance

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in London