Call Centre Advisor

Role Overview & Responsibilities

Job Overview

It’s an exciting time to join the Mango family! We’re on the hunt for bubbly, enthusiastic people to join our awesome expanding team!

You will handle a wide range of inbound and outbound calls, emails and live chat within sales, customer service and fundraising for some of the largest charities and retailers across the UK, Ireland and beyond! This role also offers full time and part-time contracts, with hours to suit everyone.

No experience is necessary as full training will be provided. You will need to have excellent communication skills, the ability to build rapport with customers and maintain high standards of professionalism and positivity. Confidence in using a PC is also required.

In return, we’ll offer you a varied role, career progression, great facilities, fun company culture and so much more!

The Mango Family

Mango is a family business that’s been in the game since 2008. Due to increased demand in communications and technology over the years, we have rapidly grown to become Ireland’s largest independently owned call centre!

As a company we are keen to invest in our staff, encourage them to grow in confidence and promote from within. We are proud of the fact that all of our management team have progressed from Call Centre Advisor roles. Sound good? You could be next!

Culture and Benefits

We’re not like other call centres. How? Because we pride ourselves on our dedication to company culture so that you feel right at home as soon as you start. Here’s what you can expect from us:

• Working as part of a fun-loving, experienced team
• People focused - our staff are our biggest asset; we will look after you, ensuring you feel valued and motivated each day
• A positive working environment – we cultivate an engaging atmosphere that’s fast-paced, performance-driven and always good craic!
• Excellent career opportunities – at Mango, we aim to inspire both personal and professional progression while still maintaining that special ‘family feel’
• Exclusive rewards club which grants access to extensive discounts across high street stores, independent retailers and more!
• Bustling company-wide events calendar
• Excellent facilities – including a vibrant breakout area with a pool table!
• Refer a friend scheme
• Employee Assistance Programme – free support and resources
• Pension scheme
• On-site parking
• Flexible working patterns

And if that wasn’t enough - our staff parties are truly epic! Oh, and did we mention we have an office dog?

Job Types: Full-time, Part-time

Benefits:

• Company events
• Employee discount
• On-site parking
• Referral programme
• Store discount

Work Location: One location