Department Store Representative

Role Overview & Responsibilities

Company Description

(MALIN+GOETZ) is a fast-growing, 19-year-old, founder-based gender-neutral beauty and lifestyle business based in New York City. We operate 13 flagship apothecaries in NYC, LA, London and Hong Kong; along with an expanding presence online through www.malinandgoetz.com Additionally the brand is listed internationally with 600+ high-end accounts across five continents, including Space NK, Selfridges, Liberty, Nordstrom, Lane Crawford and Sephora; and amenity partners that include 5* hotels, spas and concept gyms. Our company champions three values: humanity, empathy + fight, and these values are embedded into everything we do. We foster employees to represent these values in all aspects of their work.

Position Description

(MALIN+GOETZ) is looking for a dynamic Full-Time Selfridges London Department Store Representative that is focused, motivated and assertive to join our team as selling support throughout our locations in the London area. Ideal candidates are interested to grow with us into energetic representatives who are passionate about people, skincare and (MALIN+GOETZ). This position will maximise sales goals, training, education, merchandising and new opportunities for long term advancement.

Our Department Store Representative possess a sincere understanding and appreciation of the (MALIN+GOETZ) culture, strengths and mission to build relationships and grow our business. You must be an independent, self-starter, dynamic, persuasive and articulate while focused on sales goals and results within our company parameters.

Position Requirements

Sales

• Responsible for the day-to-day sales performance of the stores, the representative will proactively strive to reach the company sales goals and targets.
• The representative should have full awareness of store performance by tracking daily, weekly and monthly goals as well as personal KPIs including average spend and sign up rate.
• Operating the Till System with speed and accuracy.
• Keeping abreast of the latest company launches and promotions/offers.
• Ability to create and recognise marketing and promotional opportunities to increase brand awareness and sales.

Customer Service

• Responding to the questions of customers by recommending an appropriate routine or product to meet their needs according to company product information and guidance.
• Effectively sampling the customer with other products to further build their regimen.
• Excellent organisational, communication and customer service skills.
• Ability to recognise and courteously adapt communication and sales approach to distinct personalities and accounts.
• Providing engaging product demonstrations and consultations for both skincare products and fragrance.
• Proactively builds a personal network of clients, fostering loyalty and building their personal regimen. Regularly maintaining communication with these clients through email and phone prospection.
• Developing new and creative strategies to obtain additional business from present and prospective customers.
• Productively schedule time and organise priorities.

Store Maintenance + Procedures

• Flexible with scheduling and available to work retail hours.
• Processing Sales and Transactions, operating the Till System with speed and accuracy.
• Adhering to company policies including returns, banking, inventory and reporting.
• Maintaining an exemplary standard of cleanliness and merchandising within the store environment.
• Following company guidelines for product display and merchandising.
• Following company guidelines for personal grooming and dress.
• Proactively establish and maintain relationships with support depts. and external agencies.

Experience + Skills:

• Flexible with scheduling and available to work retail hours.
• Excellent organisational, communication and customer service skills.
• Self-motivated, independent and directed to assigned sales goals.
• Ability to recognise and courteously adapt communication and sales approach to distinct personalities and accounts.
• Developing new and creative strategies to obtain additional business from present and prospective customers.
• Ability to create and recognise marketing and promotional opportunities to increase brand awareness and sales.
• Productively schedule time and organise priorities.
• Retail sales experience is helpful but not required.

(MALIN+GOETZ) is an equal opportunity and affirmative action employer. We actively seek to maintain a diverse workforce, and MALIN+GOETZ therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Job Type: Full-time

Pay: From £12.00 per hour

Schedule:

• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Experience:

• Cosmetics: 1 year (preferred)
• Sales: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Expected start date: 03/04/2023