Business Analyst (E-Commerce)

Role Overview & Responsibilities

Business Analyst ( E-Commerce )

Reference: MC2023_2135_93

PRINCIPAL RESPONSIBILITIES

• Transforming e-commerce data into operational insights.
• Conduct competitor analysis to identify industry trends, best practices, and potential areas for improvement.
• Creating e-commerce solutions with the help of marketing and IT staff.
• Advising multiple business stakeholders on e-commerce-related challenges.
• Provide regular updates to stakeholders on project status, risks, and opportunities.
• Proactively identify issues, bottlenecks, and process gaps, and recommend solutions.
• Identify opportunities for website optimization, customer journey enhancements, and conversion rate optimization
• Determining the company's e-commerce goals and Key performance indicators.
• Collect, analyze, and interpret data from various sources, including web analytics, customer behavior, market trends, and sales performance.
• Generate reports, dashboards, and visualizations to communicate findings and insights to stakeholders
• Collaborate with stakeholders to define business requirements for new features, functionalities, and system integrations.
• Document detailed functional specifications, use cases, and user stories.
• Support the development and testing teams throughout the project lifecycle.
• Analyze customer behavior and interactions across multiple touch points to improve the user experience and drive customer satisfaction and loyalty.
• Wide e-commerce techniques are being implemented to support our corporate growth targets.

Experience and Qualifications (Desirable):

• At Least 2 years’ relevant experience in digital economies and e-commerce.
• Bachelor's degree in Business Administration, Economics, Computer Science, or a related field. A Master's degree is a plus.
• Strong attention to detail and ability to prioritize and manage multiple tasks.
• Actively participate in internal projects to optimize and scale the service.
• An effective communicator and team player.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Gather and Understanding of the customer requirement
• Troubleshooting, assistance, and problem resolution.
• Understanding of UX/UI principles and user-centered design methodologies.
• Proficiency in data analysis tools, such as Google Analytics, Adobe Analytics, or similar.
• In-depth understanding of e-commerce principles, online retail trends, and best practices. Familiarity with e-commerce platforms, technologies, and digital marketing strategies.
• In-depth understanding of web-analytic tools, such as Google Analytics, Heap, Oracle, and OWOX BI.
• Project management experience and familiarity with Agile methodologies.
• Being able to focus data analytics insights on the end user.

Salary

The position offers an annual gross salary from GBP 30000 to 40000 depending on experience

Job Types: Full-time, Part-time, Permanent

Salary: £30,000.00-£40,000.00 per year

Schedule:

• Monday to Friday

Education:

• Bachelor's (preferred)

Experience:

• Business analyst: 1 year (preferred)

Language:

• English (preferred)

Work authorisation:

• United Kingdom (preferred)

Application deadline: 18/07/2023
Reference ID: MC2023213593