Part- Time Property Management Assistant

Role Overview & Responsibilities

Property Management Assistant needed for a busy multi-office estate agency. This is a fantastic opportunity for someone with exceptional skills and who has the ability to remain calm under pressure. A great foot in the door to progress your career within the industry.

The ideal candidate will:

- have strong communication skills

- be very organised

- have the willingness to learn and committed to increase their knowledge

- be able to solve problems

- have a lot of patience but can be assertive at the same time

- be committed

- have time management skills

- be able to think like an investor

- attention to detail

Main tasks:

Arranging Maintenance Repairs

- Communicating with tenant and getting a clear understanding of the maintenance issue

- Contacting the landlord and notifying them of the maintenance issue

- Instructing contractors to attend to the property at a suitable time

- Ensuring tenants are kept up to date

- Sending maintenance repair quotes to the Landlord and receiving instruction to proceed

- Instructing contractor to repair maintenance issues

- Ensure maintenance issue has been repaired within a suitable amount of time dependant on the urgency of the issue.

Ensuring Rent Statements are up to date

- Updating invoices on CRM systems

- Receipting rents against tenants accounts

- Contacting tenants regarding any outstanding amounts on their account

- Sending the correct letters/notices where required

- Updating the landlord at all times

Preparing agreements for tenants

- Contacting both tenant and landlord before renewal date

- Negotiating new terms between both landlord and tenant

- Preparing legal agreements

- Arranging for legal agreements to be signed

Arranging inspections

- Instructing inspection clerk to attend property at a suitable time

- Reviewing inspection

- Ensuring property is well maintained

- Action maintenance issues reported

- Ensuring tenants and landlords are following their obligations

Ensuring property has the required safety certificates

- Creating works orders for safety certificates which are due to expire

- Contacting the landlord to achieve instruction

- Instructing contractor to obtain a new certificate before expiry date

- Checking the certificate to ensure it has passed and is valid

Deposit Deductions

- Instructing inspection clerk to carry out check out report

- Organising the return of keys from outgoing tenants

- Reviewing the check out report and establishing any deductions that need to be made from the deposit for dilapidations

- Obtaining quotes/invoices for the dilapidations

- Sending the dilapidation list to the landlord for acceptance

- Sending the dilapidations list to the tenants for acceptance

- Negotiating on deduction amount if required

- Releasing the agreed deposit amount

- Putting the deposit into dispute if required

Ensuring Landlords are following their obligations

Ensuring Tenants are following their obligations

Job Types: Part-time, Permanent
Part-time hours: 15-20 per week

Salary: £11.00-£14.00 per hour

Benefits:

• Company events
• Flexitime

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Ability to commute/relocate:

• Loughton: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

Reference ID: Property Manager Assistant
Expected start date: 24/04/2023