Telephonist

Role Overview & Responsibilities

Purpose of the role

The Telephonist will be responsible for taking customer calls in a busy office. Duties will also include providing administration support as and when required.

Duties and Responsibilities

The Telephonist will be responsible for the following;-

· Taking calls from customers and passing over the details to a member of the dispatch team.

· Taking call out charge payments from customers over the phone.

· Calling customers to update them if their work will be delayed from the original estimated time given.

· Any other adhoc administration support.

· Any other reasonable requests made by the Director.

Person Specification

· Strong administration skills

· Excellent communication skills and phone manner.

· Ability to multi-task and work quickly and flexibility.

Job Types: Full-time, Permanent

Salary: Up to £25,900.00 per year

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Caldicot: reliably commute or plan to relocate before starting work (required)

Work Location: In person