Call Centre Agent

Role Overview & Responsibilities

We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport.

This is a full-time role, office based.

Hours 40

Salary £22,713

Bonus earnings potential £31,113

Benefits:

• Staff car scheme
• Competitive Pension Scheme
• Perk Box Membership
• Eye Care vouchers
• Life Assurance
• Employee Assistance Programme
• 23 days holiday rising to 25 days after 2 years
• Free on site gym

We are looking for a highly motivated individual with drive to succeed.

You will be:

• Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
• Working to individual and team KPI’s
• Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
• Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
• Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
• Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
• Adhering to polices and procedures.

You must have:

• Customer service experience
• Service booking/reception experience
• Desire to succeed
• Excellent sales skills
• PC literate
• Problem solving abilities
• The drive to build customer rapport
• Ability to handle pressure working in a busy call centre environment

Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for you, APPLY TODAY!

Job Types: Full-time, Permanent

Salary: Up to £31,113.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• Referral programme
• Shuttle service provided
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Experience:

• call centre: 2 years (required)

Work Location: In person