Customer Service Agent

Role Overview & Responsibilities

Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on-time airline. The opportunity is for a Customer Service Agent in Sumburgh.

The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts.

Customer Service Agents have a wide range of duties including:

• Checking passengers in for flights
• Ensuring security protocols are adhered to
• Answer passenger queries when flights have been cancelled/delayed
• Arrange alternative transport/accommodation as required and
• Provide telephone ticketing sales support
• Accepting and processing cargo.
• Supporting the oil and gas operation.

Skills:

• Be customer focused and helpful.
• Enjoy working with the public and meeting new people.
• Have excellent communication skills.
• Be able to respond quickly and efficiently to changing situations
• Be able to deal with difficult situations with tact and diplomacy.

The role is varied involving indoor and outside working, in all weathers.

If you are interested in aviation and are committed to safety and delivering a high-quality service, please send your CV to apply.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Free or subsidised travel
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 19/05/2023