Meet & Greet/Wayfinding Volunteer - Aintree Site

Role Overview & Responsibilities

Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.

As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
• Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
• Support patients and visitors with infection control guidance and PPE (personal protective equipment.) – Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
• Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
• Collecting and delivering miscellaneous items between departments as request by the volunteer office.
• Support the hospital in obtaining feedback from patients and their families on their experience.
• Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
• Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
• Acting as an “alerter “to escalate any concerns/issues to the reception team.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:
Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
• Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
• Support patients and visitors with infection control guidance and PPE (personal protective equipment.) – Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
• Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
• Collecting and delivering miscellaneous items between departments as request by the volunteer office.
• Support the hospital in obtaining feedback from patients and their families on their experience.
• Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
• Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
• Acting as an “alerter “to escalate any concerns/issues to the reception team.