Customer Service Assistant

Role Overview & Responsibilities

Lancashire Double Glazing Group Ltd supply and install windows, doors and conservatories to retail customers and are seeking a customer service assistant to work in their Installations Department. You will work alongside the Installations co-ordinator to ensure a smooth day-to-day running of the department.

Responsibilities:

• take calls from customers and help with any issues they may have
• take card payments from customers over the phone
• chase customers for outstanding balances owed
• help the co-ordinator maintain the fitting diaries
• any ad-hoc duties assigned by the Installations Manager
• taking payments to the Accounts department for banking
• communicating with other departments in order to get answers to queries

Requirements:

• ability to work as part of a team or on own accord
• capable of working under pressure
• accept and deal with calls from dissatisfied customers in a calm manner
• be organised and good at communicating with people at all levels
• quick to learn new computer systems
• punctual and hard working

Previous experience in a similar role or from a similar industry is advantageous. However, full training will be given for this role.

Hours of work are Monday-Friday 7.30am - 4.30pm, and Friday 7.30am - 4pm. We have free parking available on site.

Pay is dependent on experience.

Job Type: Full-time

Salary: Up to £24,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Preston: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: customer service