Trade Counter Assistant

Role Overview & Responsibilities

What our Trade Counter Assistant does:

· Our Trade Counter Assistant is hands on, leads by example and works closely with all other team members in day to day branch operations.

· Responsible for Trade Counter sales to confidently communicate product knowledge to customers.

· Provide exceptional customer service and support to new and existing customers.

· Picking, loading products to customers.

· Compliance with Health & Safety, company policies and procedures.

· Ensure excellence in Customer Service, operational standards and Branch sales targets are achieved.

· Support the delivery of sales whilst maintaining positive customer relationships.

· Assist with the delivery of Branch operations.

· Provide support and assistance to Branch colleagues as required.

· Maintain Branch standards – including Warehouse and stock management, front of house cleanliness and point of sale.

What we need from our Trade Counter Assistant:

· Passion and energy to deliver exceptional customer service and to achieve business targets.

· A hands-on customer focused approach, confident and happy to serve customers and

to proactively engage with all customers.

· A commercial approach to drive and maximise margins, whilst ensuring that customers always walk away happy.

· Good organisational skills, with the ability to prioritise and use own initiative.

· Confident IT user, with experience of MS Office and industry standard software.

· A full and valid driving licence would be preferred.

· Comfortable to work in a small team and on occasion alone.

· Experience within a similar role, ideally in a trade/builder’s merchant/retail, glazing or uPVC environment would be a distinct advantage.

· Taking and processing customer orders, liaising with customers regarding delivery dates and keeping them informed.

· Providing customer estimates and then following up.

· Taking deliveries and co-ordinating products to be collected by customers and installers.

· Stock management e.g. Silicon’s and trims etc.

· General Upkeep of the yard and counter.

· Career progression available.

Job Type: Full-time

Salary: From £24,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: One location