Online Customer Service Advisor

Role Overview & Responsibilities

Job description

Job description

A exciting opportunity has arisen at Kids Cavern - The Uk's leading Designer Childrenswear retailer .

Can you deliver World class exceptional Customer service ?

Do you enjoy working in a fast paced environment ?

Are you amazing at Customer Service ?

If so, then Kids Cavern Customer service Advisor role could be perfect for you. In this role, you’ll be servicing new and existing customer enquiring via phone , Email & live webchat. You will need to display a professional, courteous and friendly demeanour at all times.

We're looking for a candidate who

• Has superb written communication skills, including impeccable spelling and grammar
• Displays proficient IT skills, including excellent typing ability, and is confident in dealing with enquiries .
• Shows an empathetic and positive attitude, ensuring that customer enquiries are dealt with efficiently and effectively
• Thrives in a fast-paced environment
• Self motivated with a keen eye for detail.
• You must be reliable , presentable & enthusiastic .

What you'll be doing

• Responding to enquiries from new and existing customers
• Informing of postage queries , returns , refunds etc
• Liaising with members of the sales team.
• Responding to email requests
• Problem solving
• Hours are 40 hours, fully flexible, 16 hours weekend

Work remotely

• No

Job Types: Full-time, Part time Permanent

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Liverpool, L1 6DA: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 2 years (preferred)

Job Types: Full-time, Part-time

Salary: £9.00-£10.42 per hour

Schedule:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person

Application deadline: 25/04/2023
Expected start date: 03/05/2023