Business Travel Consultant

Role Overview & Responsibilities

A position has arisen for a Business Travel Consultant within a small busy hotel booking agency based in Ayrshire. As a Business Travel Consultant you will take inbound calls from clients & hotels. You will be responsible for taking hotel enquiries over the phone or via email from clients and implementing into our in-house reservations system, along with taking queries from hotels, still working as part of a team to provide a great customer service.

Responsibilities include:

* Handling inbound calls from clients and hotels

* Booking/Cancelling hotel accommodation as requested

* Offering expertise advice and knowledge about hotels

* Ensure telephone enquiries are dealt with accurately to establish the requirements, in order to deal with the enquiry efficiently

* Working to targets

* Processing Hotel Invoices

Candidate Requirements:

* Previous telephone experience is required but not essential

* Passionate about hotels & travel

* Excellent verbal & written communication skills

* Computer literacy is essential

* Great attention to detail & accuracy

* Ability to work under pressure in a fast paced environment

* Strong Team Player

This position is permanent & full time, working the hours of 09.00am to 5.30pm Monday to Friday

Job Types: Full-time, Permanent

Salary: From £20,000.00 per year

Benefits:

• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Experience:

• Travel Agents: 1 year (preferred)

Work Location: In person

Reference ID: Key101