Front of House Corporate Receptionist

Role Overview & Responsibilities

Front of House Corporate Receptionist

We are seeking a Front of House Corporate Receptionist ideally with experience in a corporate environment or Front of house in the hospitality sector to assist with the day to day running of the Conference & Client Center Reception Desks at JP Morgan in Canary Wharf for an initial 12 months contract.

Description:

As a Front of House Corporate Receptionist you will report to the Planning & Production Manager as part of a diverse and talented Client and Conference Centre team. You will work in a professional, flexible and proactive manner to ensure clients needs are identified and all details are communicated to our vendor partners and external vendor teams, to ensure a seamless delivery of service excellence.

Core Responsibilities

• To manage the Conference & Client Center Reception Desks within opening hours; work flexibly to ensure coverage of these – and to adhere to the opening and closing procedures.
• Liaise with the Central Reservations team on a daily basis to receive information pertaining to incoming reservations- using JPMC Schedule Now as the reservations tool.
• To plan all requirements for such events and meetings that are allocated by the Business Manager or Conference & Client Center Event Planners, from reservations stage to billing stage.
• To contact the organiser of all events allocated within 48 hours of booking.
• Prepare daily set-up work sheets for each event/meeting allocated, providing detailed information for Operations, Audio Visuals and Food & Beverage teams to carry out client requirements.
• To coordinate all client or host needs prior to the program and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP.
• To give accurate and appropriate information at all times, seeking specialist support where necessary. Review details of each allocated event/meeting for the coming day at the daily function meeting.
• Hours are 7am to 7pm on a shift basis of 8 hours per day including 1 hour for lunch.

Required skills:

• Reception experience within a corporate or hospitality environment
• Customer-facing experience
• Strong interpersonal skills
• Highly organized; ability to handle multiple tasks and apply judgment to prioritize
• Flexibility to deal with a fast-paced, diverse environment
• Excellent communication skills; both oral and written
• Highly motivated team player
• Work comfortably under pressure and observe deadlines
• Experience of working within a busy and diverse team
• Track record of quality service provision
• Strong Computer Skills, (MS Office; Room Booking System e.g. EMS)

Job Types: Full-time, Temporary contract
Contract length: 12 months

Salary: £135.00-£155.00 per day

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• London, E14 5JP: reliably commute or plan to relocate before starting work (required)

Experience:

• Corporate Receptionist / Front of House: 5 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: 295321/NJ