customer care and satisfaction

Role Overview & Responsibilities

About us

We are professional, customer-centric, dedicated and our goal is to Inspire our clients to become a force for good through Public Speaking and Presenting.

We are a work-from-home company that run events. You will work from home most of the time, occasionally attending events in the Heathrow/Gatwick area.

Our work environment includes:

• Growth opportunities
• Work-from-home days
• On-the-job training

We are looking for a decisive, customer focused, team-player that is willing to learn on the job.

We are looking for a Customer Care Specialist who is willing to go the extra mile to ensure customer satisfaction. The ideal candidate is willing to learn the skill of Public Speaking & Sales, will be able to troubleshoot with customers and work closely with our team via telephone, email and messaging platforms. We are seeking a personable individual who has a passion for customer service and is driven to improve their personal and professional skills.

You will be required to work from home for most of the time, with 2-3 days per month spent at events in London in the Heathrow area.

As a requirement, you will need to attend our Public Speaker Training event to pass through the journey our customers go on.

Responsibilities:

• Work within our CRM to deliver services to clients.
• Onboard new clients via Zoom calls.
• Use Spreadsheets to track and monitor client progress and retention.
• Work with other team members to plan dates/times for delivery of services.
• Speak regularly with clients about quality of services.
• Speak regularly with clients to sell further services.
• Assist in planning our annual awards ceremony/party for members.

As this is a hybrid working environment heavily favoured towards working from home, applicants must be driven and dedicated to their work. There will be a comprehensive training period for using our internal systems as well as learning and understanding the training we share with our clients.

Job Type: Full-time

Pay: £20,000.00-£27,500.00 per year

Benefits:

• Company pension
• Free or subsidised travel
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Hounslow: reliably commute or plan to relocate before starting work (preferred)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 3 years (required)

Work Location: Hybrid remote in Hounslow

Application deadline: 31/05/2023