📍 Remote • Posted 8h ago

2nd Line Support Engineer

🇬🇧 United Kingdom💰 £30,000 - £35,000 /yr💼 Company - Public📂 General
Offered Salary£30,000 - £35,000 /yr
Job TypeCompany - Public
Location / Work ModeRemote
Sector / CategoryGeneral
💱 Estimated Compensation Breakdown Est. ≈ $41,275 USD/yr
Monthly Pay£2,708 / mo
Bi-Weekly Pay£1,250 / 2-wk
Hourly Rate£15.63 / hr
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Role Overview & Responsibilities

We are recruiting on behalf of a next gen software company who have a vision for the future of broadband; their team are building to increase consumer and enterprise value across the rapidly growing internet broadband sector by redefining approaches to automation, analytics, and improved tooling.

Duties and Responsibilities:

· Providing 1st, 2nd and some 3rd Line technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts

· Ensuring all new tickets are responded to within SLA

· Communicate proactively with customers as required - keeping them informed and updated.

· Maintain customer documentation in relation to hardware, software configurations and standard build information

· Accurately record time entries and update tickets as they are worked on

Skills and Experience:

· Good troubleshooting and fault-finding skills

· Good customer service skills

· Good telephone manner, typing and grammar

· Experience of supporting currently supported MS operating systems- Server & Workstation. Configuration and troubleshooting.

· Experience of supporting MS 365 applications (Office, SharePoint, OneDrive)

· Understanding of Azure Active Directory, Group Policy, DHCP and DNS

· Email - MS Exchange & 365 administration and configuration

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

  • Company pension
  • On-site parking
  • Private medical insurance
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Work Location: Remote

Application deadline: 03/02/2023
Reference ID: SE/Jan22/C

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