Customer Support Agent

Role Overview & Responsibilities

Role summary

To provide world-class customer support as part of our helpdesk. Offering inbound and outbound support to different customers in the telecommunications sector. Completion of tasks by troubleshooting problems through diagnostic tests and remote actions, along with working with the supply chain network.

Key Competencies

• Customer handling.
• Problem Solving.
• Attention to detail.
• Knowledge retention.
• Experience of working in a fast paced environment.
• Ability to work in a team or independently.
• Proactive and flexible approach.
• Strong communication. Written and Oral.

Responsibilities

• Ensure customer faults whether email, phone, or chat are resolved in line with KPI's.
• Raise tickets with suppliers when required to fix issues.
• Prioritise tickets in line with SLA's.
• Provide customer updates in line with response SLA's.
• Take ownership of escalations where necessary.
• Accountability of support issues and seek closure, ensuring all relevant processes are followed.
• Ensuring high-standards of customer service are maintained.

Job Type: Part-time

Salary: From £10.77 per hour

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Private medical insurance
• Referral programme
• Store discount
• Wellness programme

Schedule:

• Weekends only

Supplemental pay types:

• Bonus scheme

Work Location: Hybrid remote in Southampton, SO14 3LP