Courses and Membership Advisor

Role Overview & Responsibilities

The Institute of Financial Operations and Leadership is a growing organisation who provide training, education, events and membership to Finance professional across Europe and North America.

Due to a steady increase in customer enquiries and a growing pool of students, we are looking for an enthusiastic and ambitious individual to fulfil the role of Student and Member Advisor.

Responsibilities include:

- dealing with enquiries and advising potential students on study options

- performing online demonstrations of the IFOL learning platform for potential customers

- assisting students wherever possible to enrol in a course or membership

- calling and chasing up old enquiries and maintaining a sales pipeline

- taking part in online events and webinars

- taking ownership and responsibility for driving engagement with students and members.

Essential skills and experience required

- outstanding communication skills both written and verbal

- ability to work independently and unsupervised

- customer service, account management or sales experience

Desirable

- an understanding of finance and accounting

- experience within a training organisation or professional body

- experience of using and maintaining a CRM system

Job Types: Full-time, Permanent

Salary: £22,000.00-£28,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Remote: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Sales: 1 year (preferred)

Work Location: Remote