Client Success Associate

Role Overview & Responsibilities

· Delivering exceptional first-line technical and customer support to new and established clients via phone, live chat, and email

· Listening attentively to questions and concerns and responding promptly with a resolution, in accordance with company guidelines

· Maintaining a courteous and calm manner at all times to de-escalate stressful situations

· Multi-tasking by adjusting from one type of call, email, or chat to another without loss of efficiency, composure, or knowledge

· Taking detailed direction from leadership through remote communication over Microsoft Teams, email, video calls, and similar services conducive to remote work

· Practicing detailed database management relative to service engagements, including making specific written notes and records

· Performing data entry duties to assist customers with their account management

· Acting as liaison between the sales team and clients to ensure efficient and helpful service

· Assisting with various internal projects as needed

· Strong interpersonal skills required; must be extremely comfortable with client interaction and exhibit strong customer focus with the highest levels of professionalism and emotional intelligence

Job Type: Full-time

Salary: £50,000.00-£53,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Remote: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 1 year (preferred)
• sales: 1 year (preferred)