Information Technology Support Analyst

Job title: IT Support Analyst

Normal hours: 37.5 hours per week, normally Monday to Friday 9am to 5pm

Job purpose: To support the IT systems (hardware and software) used by the UK business and external customers.

Role accountabilities and main duties:

• Support business systems (windows, MS Office, websites, in-house systems) used in UK Operations.
• Provide 1st line support and deal with tickets in an efficient manner
• Work in coordination with other members of the UK IT Operations Team
• Communicate with users in office and laboratory environment
• Liaise with 3rd party when necessary
• Proactively suggest and implement IT changes and fixes to problem
• Provide training to end-users

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role

Person specification:

Essential:

• Excellent communication skills
• Good analytical skills
• Attention to detail
• Knowledge of Windows, office suite
• Willingness to learn about new systems and help end-users
• Proactive attitude

Desirable:

• Knowledge of network, phone systems
• Previous experience in supporting IT systems
• Experience in scripting or software development
• Experience in working with databases
• European foreign language