Call Centre Agent

Role Overview & Responsibilities

Are you great with people and enjoy providing excellent customer service? If so, the I CALL Limited is the place for you. The role will involve resolving any customer debt queries over the phone.

Within the team they provide excellent customer service to a wide range of clients on a day to day basis. You will need to be a real people person with a positive attitude to be part of a great team.

Previous experience working in a customer service environment would be ideal but your passion to deliver outstanding customer service is what we want.

The working hour pattern for this role is Monday to Friday 9am-5pm.

Key Responsibilities:

• You will be answering inbound calls from multiple clients.
• Working individually to meet personal productivity targets/goals
• Providing excellent customer service to clients and their employees

Key Musts:

• Happy to work in a fast-paced environment
• Excellent team player
• Fast learner
• Competent computer skills
• Excellent communication skills, both written and verbal
• Experience in customer service

In return, we will give you some great benefits:

• 25 days holiday, plus the bank holidays
• Your Birthday day off!
• Wellness days
• Healthcare Cash Plan
• Life assurance
• Pension matching up to 3%
• Income protection
• Employee assistance programme

While this role will be worked predominantly on a remote basis, you must work from home and must have a very quiet location.

So, if you fancy joining a workplace which strives to make a difference, moves at lightning speed and is a little bit unique, we'd love to hear from you.

Job Type: Full-time

Salary: From £35,500.00 per year

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Remote