Office Assistant

Role Overview & Responsibilities

Main Duties & Responsibilities:

• Coordinate with customer service team for customer queries and resolutions
• Receive and process paperwork, whether received by e-mail, via system data, ensuring adequate information is available for performing Customs Clearance.
• Ensure that you are conversant with all aspects of the requirements of the Office.
• Ability to work in a team environment
• Liaise with overseas office, partners and agents
• Willing to cover other shifts when required
• Chinese speaking is required

Tasks/Duties

• Complete spreadsheets where required, using Excel to format the data
• Enter the information received into the companies system for processing the data, currently Sequoia, and HUBSL system
• Process the Customs clearance ensuring that any specific requirements given by the client are adhered to.
• Notify Clients of clearance, and update Systems as required
• Arrange any deliveries as requested, using approved hauliers and obtaining rates prior to booking.
• Ensure any monthly returns are completed within the required time period
• Raising invoices to clients as per agreed individual rates if required.
• Ensure files are kept in their respective location, and ensure that such files are available for inspection by clients or HM Revenue & Customs if required.
• Attend any relevant courses, seminars, demonstrations etc, that are instrumental in keeping up with the latest legislation needed to carry out the job.
• General Office Administration;
• Self-development and continuing personal development;
• Comply at all times with current Health & Safety, Environmental and Quality Policies;
• Comply at all times with Employment Law requirements;
• Comply at all times with the organisation’s Security Policy and NDA
• Comply at all times with QA procedures as laid down in the Company’s Quality Manual;
• Execute the responsibilities of the job role according to lawful and ethical standards;

Job Type: Full-time

Salary: £24,000.00-£28,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Hampton: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Hampton