Guest Service Assistant

Role Overview & Responsibilities

JOB TITLE: Guest Service Assistant

RESPONSIBLE TO: Guest Services Manager

RESPONSIBLE FOR: Operations & Service

LIAISE WITH: All departments and the General Manager

JOB PURPOSE

To maintain and provide excellent guest service at all times and provide assistance and support to the team.

DUTIES AND RESPONSIBILITIES:

Ø Take reservations using the hotel reservation system , ensuring maximum occupancy and rates are obtained.

Ø Check guests in and out, including preparation of guest bills and authorising payments.

Ø Responsible for manning the Front Desk and engaging with our guests with professional, personable and memorable service.

Ø Dealing efficiently with day to day billing and guest service queries.

Ø Check food/beverage stock levels and advise Duty Manager of items to be ordered.

Ø Take food orders, serve drinks at the bar, assist with food preparation.

Ø Clear/clean tables, buffet, kitchen and bar and meeting rooms.

Ø Other ad hoc duties as and when required.

Ø Report anything considered a health and safety hazard.

Ø Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.

Ø Responsible for looking after Hotel property at all times.

Ø Ensure safety and hygiene standards are met.

Ø To attend all relevant training as and when required.

Ø To ensure that the company dress code is always adhered to.

GENERAL

To be conversant with:

a) The Hotel Fire Procedures

b) The Hotel and Company Security Procedures

c) The Hotel Health and Safety Policy and Procedures

d) The Hotel facilities and attractions

e) Current Licensing regulations (Food and Beverage Service department)

f) Methods of payment accepted by the Company

g) Hotel operation standards and department procedures

h) Short and long term marketing promotions

Job Types: Full-time, Permanent

Salary: £20,000.00 per year

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Work Location: One location

Reference ID: GSA