IT Desktop / End User Computing Manager - Senior

Role Overview & Responsibilities

We are hiring for Desktop/EUC/Contact Center / End user Computing - Product Manager - Senior

Location : Remote and 2 days in London, Milton Keynes, or East Kilbride office

• Managing the day-to-day operation of the Desktop Product Team, leading
• programme management activities and meeting agreed SLAs/OLAs and
• the necessary business and IT Service Management processes.
• Mangaing & Directing Desktop Product Team on which tools or methods to use at
• each stage of the product lifecycle to meet the needs of the end users
• across multiple channels and providing insight on how user needs may
• change overtime.
• Anticipating problems and implementing mitigations to defend against
• them, articulating problems and helping the Product Team to resolve the
• problems
• Monitoring and reporting on the development and maintenance of
• products, operational risks and issues, escalating up to the Desktop
• Product Owner as needed.
• Managing the quality of Desktop products, including continuous service
• improvement, ensuring that they meet the needs and expectations of the
• wider business
• Maintaining the road-map for Desktop products, ensuring alignment to the
• Desktop Product Owner s portfolio level road-map and the needs of the
• business
• Ensuring alignment to ITSM policies and processes, escalating to the
• appropriate ITSM contacts as needed

Key Skills : MANAGER - Desktop/EUC/Contact Center / End user Computing

Job Type: Full-time

Salary: £600.00-£650.00 per day

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• MANAGER - Desktop/EUC/Contact Center / End user Computing: 3 years (preferred)

Licence/Certification:

• SC CLEARED (required)

Work Location: One location

Reference ID: MANAGER - Desktop/EUC/Contact Center / End user Computing