Field Installation Manager

Role Overview & Responsibilities

Role Overview

As the Field Manager, you will be playing an important role in the future delivery and management of our teams and business. Leading a team of people to ensure a flawless and consistent gold standard service is provided. You will take charge of timely installations and fault repairs for our customers.

About the Role

• Your role will involve managing multiple contractors, ensuring they are measured, managed and reviewed against the SOP.
• Ensure and monitor effective site operations and coordination of works compliant to NRSWA and Health & Safety requirements.
• Direct line management of a team of field supervisors, acting as a key support and coach, ensuring effective communications and performance management (KPI’s)
• Inspect sites and locations to ensure compliance and identify requirements.
• Work with other departments to ensure standards are met.
• Inspect sites and locations to ensure compliance and identify requirements.
• Responsible for gathering and collating evidence in relation to any challenges received, and the timely submission of such evidence.
• Contribute to the development of policies and procedures
• Owning daily/weekly reports of engineering performance, highlighting any risks that may have arisen to the wider business.
• Ensuring all new teams have the associated support and that all tooling/vans are available for work to commence at the agreed timescales.

Experience

• Experience working with both internal & external teams
• Experience of managing teams involved in customer installations/ service visits, Network repair and MDU block wiring.
• Leadership experience, leading a team
• Experience using Microsoft office package
• Experience in a customer centric, fast paced environment
• Experience of working in a similar industry or environment.
• Experience of working with budgets and close financial management
• Experience of leading a remotely dispersed workforce across a large geographic area
• Accreditation to NRWSA Supervisor level
• The ability to communicate at all levels and manage key stakeholder relationships

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Work Location: One location