Partner Operations Manager

We are looking for a Partner Operations Manager to manage all aspects of our 3rd party partners / contractors who carry out our customer fibre Installations.

If you are looking for a role in a key and highly visible function of a growing business where satisfaction and recognition can be gained from building and managing great partner / contractor performance, then we would love to discuss your approach and how you achieve this.

Overview:

Act as main point of contact for external contractor partners - contract management, performance management, back office management, commercial negotiations, onboarding, etc

Managing contractors to commercial agreements and KPI’s via regular service reviews and instigating service recovery plans where required

Translating commercial targets into business forecasts and installation numbers

Conduct monthly reviews of delivery and costs prior to financial sign off and payments

Administer changes via contract management system relating to Task Order / Commercial contracts

We are looking for someone who has:

Previous experience of external partner management

Our contractors are delivering customer fibre installations therefore previous knowledge and experience of FTTH / FTTP Networks - civils, build, fibre and installations work is highly desirable.

Experience of managing commercial negotiations with strong commercial acumen

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to over 700 employees over the past 5 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. With over 350,000 homes passed, we continue to have ambitious plans to develop our infrastructure and network.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

• Generous employer pension; up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
• Unlimited access to LinkedIn Learning
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company funded social events

Our values

Our approach is to work guided by our mission, vision and values.

Find a way, Be committed, Do the right thing, Keep it simple.