Receptionist

Role Overview & Responsibilities

Franklins Solicitors LLP is one of the foremost solicitors in the Midlands and has achieved accreditations ISO 9001:2015 and The Law Society quality accreditation, Lexcel. Established in 1982, the Firm has offices in Central Milton Keynes and Northampton and employs over 100 staff offering a wealth of expertise.

Due to growth within the business, we have an exciting opportunity for a receptionist to join our on a permanent basis, at our Northampton office.

The Role

The LLP would be interested in hearing from applicants who have experience working as either a receptionist or within a customer service focused role. The ideal candidate would be able to demonstrate their organisational skills and work well under pressure in a team environment, whilst providing a high level of client experience.

Key Responsibilities

• Answer the telephone and directing calls.
• Take clear details and email messages to the relevant teams or department.
• Provide relevant information to the caller
• Greet Clients and visitors entering the LLP, offering drinks, advise relevant staff members of arrival.
• Schedule appointments as requested and maintain diary entries for all meeting rooms.
• Tidy and maintain reception areas.
• Organise catering for meetings if required.
• Receive documentation from clients, log and ensure signed by relevant staff member on collection.

Required Skills and Experience:

• Friendly and enthusiastic
• Excellent verbal and written communication skills.
• Excellent telephone manner
• Professional personal presentation.
• Customer Service orientation client focused
• Information management
• High level of organisational planning.
• Be reliable and adaptable to meet the needs of a busy department

What you get in return

• 25 days holiday (in addition to statutory days) & Birthday day off
• Social Events throughout the year
• Death in Service - 4x your annual salary
• 24-hour employee assistance programme
• Employee & Friends/Family Discount

Job Types: Full-time, Permanent

Salary: £17,000.00-£20,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Referral programme
• Transport links

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Northampton, Northamptonshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you or will you require sponsorship ?

Work authorisation:

• United Kingdom (preferred)

Work Location: In person