Customer Service Representative

Role Overview & Responsibilities

Fox Morris are working with Cardiff Council in relations to finding a Customer Service Representative to start work ASAP!

Responsibilities

• To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
• To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
• To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.
• To work with current and emerging technology to enhance customer contact services.
• To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.

You will be required to work Monday-Friday (9:00-5:00pm). This is based on a 6 month contract and the pay negotiable.

Benefits of working with Fox Morris Group

Referral Benefit Scheme.

• Free compliance (DBS, training etc.)
• Single point of contact consultant.
• 24h support.
• Regular communication updates.

If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.

Job Types: Full-time, Temporary contract
Contract length: 6 months

Salary: £12.33 per hour

Schedule:

• Monday to Friday

Experience:

• councils/council/local authority: 1 year (required)

Work Location: One location