Helpdesk Administrator

Role Overview & Responsibilities

What are we looking for in a Help Desk Administrator?

• Strong prioritising and organisational skills.
• The ability to solve problems using your own initiative and be able to confidently recall training provided.
• To work with limited supervision when making decisions, able motivate self and be proactive.
• Strong communication skills - must have excellent telephone manner and be able to communicate electronically with end users/customers directly.
• Previous experience working in a customer service/admin function.
• The ability to work within a fast-paced environment and ensure smooth delivery of services provided.
• Aptitude to influence and chase-up internal departments when/if required
• IT skills to include a solid knowledge and competence in the use of Microsoft packages, specifically Excel.
• Able to report data in a timely and accurate manner
• Confidence to highlight inefficiencies and recommend solutions.
• Ability to multitask.

Desired Skills:

• Knowledge or experience in facilities management administration, desired.
• Must have at least 3 years experience in a call center environment
• Administration in a customer service-based role

About Company:

First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

Job Types: Full-time, Permanent

Salary: £10.90 per hour

Benefits:

• Casual dress
• Company pension
• On-site parking
• Private medical insurance
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

COVID-19 considerations:
Compliant with government guidelines

Work Location: In person

Reference ID: Help Desk Administrator