Retail Manager

Role Overview & Responsibilities

Set high on the dramatic cliffs of North Cornwall, Tintagel Castle is one of our most significant and popular properties and welcomes over 250,000 visitors every year. The Retail Manager will be a positive role model driving our retail performance, exceeding targets and ensuring the team provide exceptional customer service to all visitors and generate the revenue needed to support this exceptional site.

As Retail Manager, you will be responsible for all aspects of the retail operation at Tintagel Castle; from leading, enthusing and motivating the team on the ground within our retail outlet, ordering through to delivery processing, sales analysis, merchandising and everything inbetween!

You will be joining the management team at Tintagel Castle and will be supported by the territory Retail Support Manager in the West. Our expectations are high and you will be an intrinsic part of the team increasing our financial contribution to the charity by generating income through retail activities on site, including the creation, development and implementation of new ideas and opportunities in line with the retail strategy.

Stories and people are our passion and you will lead, coach and motivate our site retail team to deliver the unique story of Tintagel Castle through the items we sell, ensuring the highest levels of customer service, presentation and visual merchandising.

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.

You can find out more about us and what we do here, https://www.english-heritage.org.uk/about-us/ here. Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.

We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact Hannah Monteverde, Operations Manager at Tintagel Castle, on 01840 770328.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

Benefits include:

• The opportunity to progress your career within the heritage sector;
• Apprenticeship opportunities
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you another adult and up to 6 children (under 18 in the family group)
• 25% discount in our shops and cafes;
• Enhanced Maternity/Paternity/Shared Parental leave
• 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
• Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
• Flexible hours

Interviews will be held on 17th March 2023 in Cornwall.