Service Administrator

Role Overview & Responsibilities

Job Title: Service Administrator (Temporary Role On a 12 Month Basis and Likely To Go Permanent Thereafter)

Basic Salary: £23 000 Per Year

Location: Ringwood, Hampshire

Shift Pattern: Mon - Fri / Days (Work From Home Half Of The Week / Must Be Commutable To Ringwood)

Benefits: OVERTIME + WORK FROM HOME + FLEXIBLE WORKING + 33 HOLIDAYS + PENSION + TRAINING + DEVELOPMENT + PROGRESSION + HEALTH CARE + ADDITIONAL BENEFITS

Work From Home / Flexible Working half of the week but you must be commutable to the Ringwood office.

The Company:

This company are in the design and manufacturing industry.

A new and exciting opportunity has arisen to work for a company with a fantastic track record in the training, technical development and retention of their staff. A great company to work for who provide a very competitive package for a days role and very popular among candidates.

Purpose:

First point of contact for our customers dealing with numerous incoming queries & providing accurate reports. The ideal candidate will be looking to continuously improve the quality, efficiency and effectiveness of services offered. A proactive and forward-thinking approach is required with a hands on and can do attitude.

The Role & Responsibilities:

• To be the first point of contact for customer service calls
• To log and process service requests received by telephone or email
• To regularly update job status on internal / external computer systems
• To efficiently deal with internal departments / customer and contractor queries
• To assign completed jobs to ‘Completed’ status on the computer system
• To update customers web-site systems with job status / estimated time of arrivals for contractors / contractors return to fit parts if required
• Produce daily reports on customer job status’s for both internal / external distribution

Benefits:

• A great management team who value their staff and bring out the best in you.
• One of the best training packages around, giving you the skills, knowledge and expertise, you need to be successful in all aspects of your role.
• A role in a stable, secure and forward thinking company
• Development & progression
• Flexible Working / Work From Home
• Many added benefits to the role

If you are interested in this role and a suitable candidate, please apply with an up to date CV or call the team on 01138 331786 for more info.

** You must be eligible to live and work in the UK to be considered for this role**

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends

Work Location: One location

Reference ID: RW9080