Customer Services Complaints Team Manager

Overview

Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.

We are passionate about what we do and therefore looking for a team manager who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible, as well as the ability to effectively manage a team.

About the role

We are looking for a manager with a high level of interpersonal skills, with the capacity to effectively manage a team in a relatively new contact centre. The contact centre was established in Burnley in early 2022, and has since then grown and been able to incorporate many different divisions of SS&C, including Customer Services Complaints.

As a leader of the Complaints team, it will be your responsibility to manage the personnel within the team and ensure that all complaints received are being dealt with to the standards expected, as well as providing reports to senior management regarding performance and target setting.

The Ideal Candidate

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.