Night Audit /Hotel Receptionist

Role Overview & Responsibilities

Job Summary

We are looking for a positive, confident person to join our team in Kensington. Experience preferred but not essential. Training will be provided.

Responsibilities:

• Answer phone calls and transfer calls as needed.
• Answer questions directed at the company or department (s) served by the front office staff.
• Handle special customer service situations such as complaints, special requests, and complimentary service requests.
• Work with other staff members to provide exceptional customer service.
• Welcomes guests and takes care of them from their arrival through to departure.
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
• Closing the Day sales. Carry out the night audit.

Working hours:
11pm - 7am

40hours a week

5 days a week

The shifts are based on a flexible duty roster.

Job Type: Full-time

Salary: From £23,920.00 per year

Schedule:

• 8 hour shift
• Night shift
• Overtime

Supplemental pay types:

• Yearly bonus

Work Location: One location