IT Systems Technician

Role Overview & Responsibilities

Responsibilities:
- Install, configure, and maintain IT infrastructure including servers, switches, routers, and firewalls
- Provide customer service and technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve issues related to computer hardware, software, and networking
- Manage user accounts and permissions in various systems such Office 365
- Perform desktop support duties such as installing software applications and operating systems
- Collaborate with other IT team members to implement new technologies or upgrades

Qualifications:
- 2+ years of experience in IT support or related field
- Strong knowledge of computer networking concepts and protocols
- Familiarity with computer hardware components and troubleshooting techniques
- Excellent customer service skills with the ability to communicate technical information to non-technical users

Benefits:
- Competitive salary based on experience
- Health insurance including dental and vision coverage
- Opportunities for professional development and training

If you are a highly motivated individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Salary: £25,000.00-£35,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Private dental insurance
• Private medical insurance

Schedule:

• Day shift

Supplemental pay types:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Haverfordwest: reliably commute or plan to relocate before starting work (required)

Work Location: In person