Online Customer Service Assistant

Role Overview & Responsibilities

Customer Services Job Description

The Company

Direct Sight is a UK based company and one of the leading suppliers of prescription and non-prescription glasses and sunglasses online and in-store. We strive to be the best and are looking for new talent to join our amazing team of professionals.

Located in Buckinghamshire on the outskirts of West London with excellent transport links by both road (M40/M25) & rail (Metropolitan Line & Chiltern Railways). Free parking on site.

The Customer Service Role

From providing a warm online welcome to potential or existing customers, through to helping customers select the right product for their needs, you will be responsible for creating a personalised shopping experience for every customer. No optical experience is necessary as we will provide all the relevant training, however, excellent written and verbal communication, a passion for helping people, working as part of a team and previous experience in customer service is essential.

What You’ll Be Doing:

• Assisting customer on inbound calls to convert into sales
• Managing live chat
• Outbound calls to customers to provide order updates
• Responding to customer emails
• Working closely with the merchandising team relaying customer feedback on products
• Working closely with the marketing team relaying customer feedback on new trends
• Dealing with customer complaints
• Managing online reviews
• Dealing with customer returns

Requirements:

• Be someone who is enthusiastic with a strong appetite for growth
• A passion for helping people
• Ability to resolve customer complaints in a clam and collective manner
• Excellent written and verbal communication skills
• Experience in a previous e-commerce customer service role
• Speed and accuracy in typing
• Ability to work well in a team and independently

Benefits

• Opportunity to work on high traffic, high performing e-commerce systems
• Competitive Salary & Bonus
• 28 days holiday + your birthday
• 50% Direct Sight Discount Online or In Store
• Free on-site parking

Job Type: Full-time

Salary: £21,000.00-£31,000.00 per year

Benefits:

• Company pension
• Employee discount
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Amersham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: One location