Account Manager

Role Overview & Responsibilities

Job description

The Account Manager is responsible for overseeing the management of moderately complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Must successfully manage the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Resolves moderately complex client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Explores various sales channels to improve sales performance. Assists in the preparation of sales forecasts, quotes, or negotiations.

Required Qualifications

• Fluency in French
• A minimum of 4 years' experience in an Account Manager position
• A minimum of 4 years' experience working in an IT or technical environment
• Aptitude to learn and optimize new technology and data
• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships

Benefits

• Work from home
• Medicash Level 1
• Bupa health insurance
• Opportunities for growth and promotion
• Training program
• Quarterly bonus potential

Duties and Responsibilities

• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
• Evaluate the client's customer needs and propose potential solutions
• Serve as a single point of contact for the client customer and may coordinate the work of client service teams
• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
• Responsible for managing sales territory and achieving monthly quotas
• Negotiate skillfully in tough situations
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process

Job Type: Full-time

Salary: £27,200.00-£30,500.00 per year

Benefits:

• Referral programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Experience:

• Account management: 4 years (required)
• IT: 4 years (required)

Language:

• French (required)

Work Location: Remote