Customer Care Assistant/ Administrator

Role Overview & Responsibilities

Customer Care Assistant/ Administrator

Salary: Competitive depending on experience

Hours: Full-Time Monday-Friday hours to be discussed at interview stage.

3 month fixed term contract due to increased workload within the team.

We have a new opportunity to join our busy Eastleigh Head Office as a Customer Care Assistant due to an expansion of the team.

What you will be doing:

• Allocate and log all customer queries, concerns or complaints in an efficient and professional manner at all times.
• Answer phone calls from customers and internal calls.
• Acknowledge all complaints within a timely manner.
• Document on Carsa Net any issues and updates.
• Book in any work required with local garages.
• To diarise all complaints so all customers receive an update and response within a timely manner.

What we are looking for:

• Previous experience in a similar role preferred
• Motor trade knowledge will be an advantage
• Experience in a customer service based role
• Be able to work under pressure
• Be organised and have excellent communication skills
• Be comfortable with answering the phone and making calls
• Driving licence would be an advantage

Benefits:

• Birthday day off
• Death in service Insurance
• Opportunities for career progression
• On-the-job training
• Company pension scheme
• 28 days holiday including bank holidays rising to 30 after 3 years’ service and 33 after 5 years continuous service.

About us:

Newly founded in 2020 a business looking to change the way the consumer purchases their new vehicle. With many new dealers offering an online buying experience there are still millions of people who want to visit a sales forecourt without being hassled by the conventional stereotypical salesperson that the general public has grown to dislike.

Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 3 months

Benefits:

• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Day shift

Experience:

• customer service: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: One location