Inbound Call Centre Advisor

We are looking to recruit Inbound Call Centre Advisors to work for a well-known utility's provider based in Belfast. This is on a Temporary basis for a minimum of 1 year. This is an excellent opportunity to join a welcoming team in a modern office the offers flexibility, hybrid working and uncapped commission.

Salary: £22,087 per annum plus uncapped commission

Hours: Monday to Friday rolling shift pattern (37 hours per week)

• Week 1 - 08:00am - 16:30pm
• Week 2 - 09:30am - 18:00pm
• Week 3 - 10:00am - 18:30pm

Location: Belfast (Hybrid once training is complete 1-2 days in the office / 3-4 Home Working)

The Role:

• Answer service only inbound customer calls
• Help customers through the energy switching process and help to retain existing customers.
• Meet KPI objectives which include switching and retention's as well as other operational targets such as system input and reporting.
• provide customers with a warm, friendly, and supportive experience that meets all regulatory guidelines and internal compliance procedures.
• Understand our competitors pricing and activity, share market and competitor knowledge with your team so that we are constantly learning and improving the experience for our customers.

The Successful Candidate:

• Great customer service skills and a friendly demeanour
• The ability to work independently to hit objectives and targets.
• Keen to learn and work in a competitive, supportive, and fun environment.
• Highly computer literate

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.