Service Team co-ordinator

Role Overview & Responsibilities

We currently have a vacancy in our maintenance and repair team based at Kirkcaldy.

Caledonia Fire and Security provide design, installation, maintenance and repair services over a wide range of detection systems including fire alarms, intruder detection, CCTV and access control systems.

The successful candidate will be responsible for scheduling and allocating routine maintenance visits and reactive calls for our engineering team. Applications are invited from candidates who preferably have previous experience in this type of role.

Key responsibilities;

The position demands a high degree of customer awareness and satisfaction, attention to detail and the ability to plan ahead, duties include but are not limited to;

· booking and allocating routine maintenance visits, repairs and urgent calls

· maintaining the engineering diary for our technicians

· monitoring of technician progress

· communicating with operations manager and supervisors

· communicating with customers

Skills required;

· excellent telephone manner

· good geographical knowledge of Scotland

· ability to work as part of a team

The Company has a zero tolerance to discrimination in the workplace including the strict adherence to its principles and practices of equality in all recruitment procedures in support of the Equality Act 2010 and Human Rights Act 1998.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Work Location: In person