Supervisor

Role Overview & Responsibilities

Overview:

Title: Supervisor

Reports to: Assistant Manager

Based at: Bar & Floor

Job Purpose:

The Supervisor will be based either on the bar or floor and will be responsible for ensuring opens and closes are completed correctly on the bar, floor and kitchen. Their priority is to understand the needs of the venue during trading and to direct staff to ensure the flow of the venue is ran smoothly. It is important that clear communication is kept between the staff so any issues can be remedied directly.

Key Responsibilities:

• Complete opening and closing checks for the bar and for the kitchen
• Induction training bar staff and kitchen staff
• Ensuring training is completed amongst staff and continually giving constructive feedback maintaining the high standards of service and cleaning.
• Able to cash up and complete End of Day reports
• Have clear communication between staff and management
• Direct staff during trading of the bar.
• Deal with simple customer complaints
• Liaising with the kitchen and floor to provide the best service to the customers, due to food waits or clearing of tables
• Checking stock levels & Cleaning
• Data input purchases and stock levels to make orders for the kitchen or bar
• Put away deliveries and deal with issues dues to missing stock
• Report to the Assistant Manager

Incentives:

• Attendance, performance and length of service appraisals
• Full and ongoing training with a view for professional development
• Peer evaluations
• Staff discount

Key Competencies:

• Level 2 - Food Safety and Hygiene for Catering
• Emergency first aid at work certificate
• Team Working skills
• Excellent customer service skills

Job Types: Full-time, Permanent

Salary: £27,000.00 per year

Benefits:

• Employee discount
• Flexitime

Schedule:

• 12 hour shift
• Flexitime
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Loughborough, LE11 3EA: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 29/04/2023