Spa Receptionist

Role Overview & Responsibilities

Reporting to the Spa Manager, you will be responsible for meeting and greeting our guests and members whilst also making repeat and new bookings. You will be responsible for maximising the revenue of the Spa through effective scheduling, treatment room bookings and product sales. You will deliver exceptional financial results within Spa treatments, fitness and membership department. You will lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.

What we are looking for

The ideal candidate will have a customer service background in luxury Spas ideally based within five-star deluxe hotels. You are likely to have relevant NVQ or professional qualifications although your passion for the job will be what sets you apart.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses authentic yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.

INDFOH