Customer Service Co-Ordinator & Administrator

Role Overview & Responsibilities

Award-winning family business Beanmachines is looking for a Service Co-Ordinator who loves working in a close-knit, friendly team to help manage their rapidly growing customer base nationally.

Responsible for answering inbound calls regarding servicing and booking in service work and managing engineers’ diaries for our fast-growing team. The successful candidate will be hands-on, organised, able to work on their own initiative as well as part of a team, must be thorough and possess good communication and customer service skills.

Core Duties

• Answer telephone calls and dealing with customer enquires using all communication methods
• Accurate recording keeping and logging of customer enquires
• Diary management
• Upselling servicing products when booking in engineer repair/service or call out
• Meeting deadlines and monthly targets

Essential role related knowledge, skills, qualifications and experience at selection

• Must enjoy a busy vibrant office environment
• 1-3 years of diary management and customer service experience required
• Upselling/cross selling experience advantageous
• Strong communication skills (verbal and written)
• Team player
• Enthusiastic
• Must have a good telephone manner
• No telesales - all inbound enquiries
• Strong interpersonal organisational and time management skills
• Customer focused
• Able to think on your feet and problem solve
• Able to work well under pressure and meet deadlines
• Self-motivated and able to work unsupervised
• Able to record accurate information
• Able to forward plan with a proactive and reactive approach
• Smart appearance
• Enjoy solving problems
• Fast typing speed an advantage

If you meet the above criteria and are looking for a challenging role in an exciting environment and industry, please apply, we'd love to hear from you.

Package & Benefits

• Competitive salary depending on experience
• Bonus scheme paid monthly, share in the service teams’ success
• Company pension
• Company mobile
• Free personal mobile phone insurance
• Odeon, Vue and Cineworld reduced ticket price
• Discount on supermarket, major chains and holidays
• Allowance for free coffee every month.

Job Type: Full-time

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Yearly bonus

Experience:

• Sales: 1 year (preferred)

Work Location: In person

Application deadline: 31/03/2023