IT Support Specialist Information Technology (IT)

Role Overview & Responsibilities

Key duties and responsibilities

· Deliver IT Service and Support corresponding to the Global Support Team Service Level Objectives and KPI reporting as agreed upon with IT Management and the business teams.

· To assist in the implementation of the IT strategy

· To be an active member of the IT team working with users to identify issues and consider solutions

· Tracking of technical support cases within provided Service Management application and ensure adequate ticket classification.

· Supporting all hardware including desks, printers, meeting room & conferencing facilities

· Supporting technology & software build, test and deployment activities

· Responsible for administrating IT Inventory in line with company policy to ensure that all IT equipment is recorded for all staff.

· To provide new users with training on company systems as necessary

· Liaise with third-parties and ensure outsourced specifications are developed and implemented appropriately.

· To assist in identifying IT processes that fall outside of the Group Strategy and where appropriate and ensure suitable solutions are specified, developed and implemented.

· Compliance with corporate and regulatory audit best practices including maintenance of up to date documentation of IT Support/Account management processes / procedures and system support documentation.

· To produce, maintain & deliver according to specified project timelines

· To provide regular up-dates on the status of projects

Desirable experience & competencies

· Insurance market ideally Lloyds of London Syndicate

· MS 365, Azure, Teams, Endpoint Manager, SCCM, MIM

· Service Now

· Palo Alto – Global Protect VPN

Required experience & competencies

Experience:

· All aspects of technical support service delivery

· Experience in being part of global teams

Personal Competencies:

· Service oriented

· Customer focused

· Team player

Digital Competencies:

· Essential: Good understanding of IT systems and business process flows

· Strong competency in computer systems in a Microsoft based environment including skills in back office administration systems.

Required Education

· Profound IT Knowledge

· Certified by an acknowledged Information Technology education provider.

To apply for the role of Network Engineer, please simply send your CV and a covering letter.
No Agencies allowed
Willing to learn and improve skill set with on the job training.
A FULL CLEAN DRIVING LICENSE IS REQUIRED

Job Type: Fixed term contract
Contract length: 6 months

Salary: £18,000.00-£25,000.00 per year

Schedule:

• Monday to Friday
• Overtime

Experience:

• IT support: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: SCO-1ST