Scheduler

Role Overview & Responsibilities

Are you looking for an employer who is big on career development?

Do you enjoy communicating with various stakeholders?

Do you thrive on delivering on set SLAs/KPIs?

Do you want to provide the best customer service?

If yes, then read on...

We are now seeking Schedulers to join our Planning team on a permanent basis and managing the end-to-end work order process.

Responsibilities

You’ll receive work orders and manage and schedule engineers in accordance with the agreed timeframes. You’ll be liaising with the field based colleagues ensuring you allocate the correct skilled engineer to attend to the job, taking into account client requirements, engineer location, job priority and availability.

Our ideal candidate will have experience working within a fast-paced customer service environment. You’ll be confident, organised, and self-motivated with the ability to prioritise effectively. You’ll be a team player with a willingness to collaborate to achieve solutions with the desire to succeed both individually and as a team.

Qualifications

It doesn’t matter which industry or sector you come from, as full training will be provided for this role.

What is key you are confident with using a variety of computer systems and have a willingness to learn and be very adaptable to change.

A full-time colleague will be working 40 hours a week, a variety of shift start times and finish times. As we are a 24/7 business some weekends will be included (on average 1 in 4 weekends) on a rota basis, but you will have days off during the week to compensate.

For all colleagues a degree of flexibility is required due to business requirements.

After completing probation and demonstrating a satisfactory level of performance, we offer the opportunity to work on our hybrid model (home/site-based).

In return, we would offer you:

• Salary: up to £27,825 (dependent on experience)
• Up to 4% discretionary bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q / Trade Point
• 20% off Nuffield Fitness and Wellbeing Centre

To be considered for this position please submit your application via the 'apply' button.

Job Types: Full-time, Permanent

Salary: Up to £27,825.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Gym membership
• Referral programme
• Wellness programme

Supplemental pay types:

• Bonus scheme

Application question(s):

• Do you have customer service experience?
• Do you have any scheduling or planning experience?

Work Location: Hybrid remote in Redditch, B98 7ST