Assisting clients

Role Overview & Responsibilities

Assisting clients (Remote)

• Location: UK
• Job type: Part Time / fixed term

We are looking for Customer Service Advisors to join our friendly team.

What will I do in the role?

• Provide outstanding customer service across telephone, social media, web chat and email
• First point of contact for all customer queries
• Develop expert product knowledge to share with your customers, order processing
• Make sure the customer is at the heart of every conversation

What do I need?

• Exemplary communication skills, both written and verbal
• A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Experience of working in a customer facing environment
• Works well within a team
• Flexibility, professionalism, drive and willingness to learn

Why work for us?

Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits:

• We love our Holidays so annual holiday entitlement for part time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)
• We Care about your Well Being so offer Employee Assistance Programme
• We provide training for all our Assistance.
• Ongoing Learning and Development

Please click on the APPLY button to send your CV and Cover Letter for this role.

Job Types: Full-time, Part-time, Permanent, Temp to perm, Internship
Contract length: 6 months
Part-time hours: 23 per week

Salary: From £1,654.99 per month

Benefits:

• Company pension
• Flexitime
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Loyalty bonus

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service (preferred)

Work Location: Hybrid remote in Scotland, G74 4FS