Front of House Customer Service Assistant

Role Overview & Responsibilities

To provide a reception service answering telephone/email enquiries and recalling answer machine messages.

To maintain a caller enquiry log.

To distribute incoming post, parcels and outgoing post including the use of a franking machine.

To provide a navigation service to callers to ensure they get to the right services at the right time.

To book people into services and activities and keep a record of these bookings.

To upkeep displays in the centre reception showcasing the work of the charity.

To deal with contractors visiting the centre to undertake work.

To provide daily signing in sheets for staff and volunteers to use.

To ensure sign in and booking sheets are filed and archived.

To ensure the reception desk is clean, tidy, and well maintained.

To handle room bookings and maintain booking systems including the SMS system.

To send and log service close letters to I & A Service clients.

To ensure complaints are escalated to Senior staff.

To maintain the lone working safety telephone log for staff working in the community.

To oversee the customer service feedback token system.

To undertake general administration tasks delegated by the Customer Service Officer.

Person Specification

Good standard of education

Experience

Minimum of 2 years’ reception and/or undertaking front of house task

Relevant work experience in a community setting

Minimum of 1 years’ experience working with Microsoft Office

IT and keyboard Skills

Dealing with telephone enquiries

Dealing with in-house enquires

Clear communication

Organised and methodical

Pleasant and polite manner

Approachable

Able to prioritise tasks

Able to put people at ease

Confident

Helpful

Able to follow administration systems

Able to impart information

Able to take direction

Able to work unsupervised

Job Type: Full-time

Salary: £19,128.00 per year

Benefits:

• Casual dress
• On-site parking
• Sick pay
• Wellness programme

Schedule:

• Day shift

COVID-19 considerations:
All staff are issued with PPE for use in work

Ability to commute/relocate:

• Ashton-Under-Lyne, OL6 7AW: reliably commute or plan to relocate before starting work (required)

Experience:

• Reception: 2 years (required)

Work Location: In person

Reference ID: Front Of House CSA