Customer Service

Role Overview & Responsibilities

• Responding to customer query
• Escalating problems to the technical team or other members of the product team
• Updating customer information in the company database
• Providing information about new and existing products and services
• Tracking and processing new orders and refunds
• Making sales and processing payments, when necessary
• Performing administrative tasks as assigned by the Supervisor

Job Type: Full-time

Salary: £20,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person